Ivano-Frankivsk

BPO Specialist

CoreValue a fast-growing IT-outsourcing company based in Ukraine, is looking for a BPO Specialist. We are looking for an energetic person with strong technology and consulting background and expect the successful candidate to demonstrate high motivation and ability to solve complex problems and achieve set goals.

Requirements:

  • Good understanding of computer systems
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Not required, but will be a bonus:

  • Experience as a help desk technician or other customer support role

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over email
  • Perform remote troubleshooting through diagnostic techniques
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

We offer:

  • New office with areas for recreation, well-staffed kitchen facilities, shower
  • Sport compensation: gym-membership reimbursement
  • Language school
  • Compensation of training: our employee can participate in training given by external and internal experts
  • Paid business trips: daily and transportation expenses
Khrystyna Lutskiv

Khrystyna Lutskiv

Head of Recruitment Contacts

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